FAQ

General

What types of water do you offer in-store?

Reverse Osmosis (RO): Ultra-purified water, perfect for everyday use.

Alkaline Water: Balanced with minerals for a smooth, crisp taste and elevated pH.

Hydrogen Water: Infused with molecular hydrogen for antioxidant support and recovery benefits.

Where are you located, and what are your hours?

Monday–Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Do you offer delivery or refill subscriptions?

Yes! We offer in-store refill subscription plans for hydrogen water, with flexible options based on your preferred bottle size. Ask us about our upcoming delivery service; we’re working hard to make it available soon!

How do your loyalty points (Flow Points) work?

To start earning Flow Points, simply sign up in-store with your name and phone number. Every time you make a purchase, whether it’s a water refill, bottle, or any product, it counts as a visit. After your 8th visit, you’ll receive a complimentary 5-gallon refill as a thank-you for your loyalty. It’s our way of showing appreciation to our regular customers!

Is there parking available at your storefront?

Yes, there is ample free parking directly in front of our store for your convenience.

Do I need to bring my own bottle for hydrogen or alkaline refills?

 Yes, we encourage customers to bring their own clean, refillable bottles. For hydrogen water subscriptions, a custom Water Warehouse sticker must be placed on your bottle to track refills. We also offer branded bottles and jugs for purchase in-store.

How do I schedule a free water test for my home?

It’s easy! Call us, visit us in-store, or submit a request on our website. Our water specialists will schedule a time to visit your home and provide a complimentary water test and consultation, no pressure, just answers.

Reverse Osmosis & Drinking Water

What’s the difference between RO and alkaline water?

Reverse Osmosis (RO) water is ultra-purified by removing up to 99% of contaminants, including chlorine, heavy metals, fluoride, and other dissolved solids. It’s clean, crisp, and neutral in pH.

 How often do I need to replace my RO filters?

Typically, RO filters should be replaced every 12 to 18 months, depending on your water quality and how much water you use. The RO membrane itself may last 2 to 3 years. At Water Warehouse, we offer professional filter replacements and maintenance services to ensure your system stays in top condition. Just ask us to set you up with a reminder schedule or service plan.

Can I add an alkaline filter to my existing RO system?

Yes! If you already have an RO system, you can often add an alkaline remineralization filter to enhance the taste and raise the pH. We carry compatible add-on filters and can help install them for you. Let us know your system type, and we’ll guide you through your options.

Does RO remove beneficial minerals from water?

Yes, RO removes almost all dissolved minerals, including both harmful contaminants and some beneficial ones like calcium and magnesium. While these minerals are important in your overall diet, they’re typically consumed through food. If you prefer a more mineral-rich taste, we recommend adding an alkaline or remineralization filter to your RO system.

Water Softener

 How do I know if I need a water softener?

Common Signs you may need a water softener include:

  1. Spots on dishes or glassware
  2. Soap that doesn’t last well
  3. Dry skin and hair after showers
  4. Buildup around faucets and showerheads
  5. High water or energy bills from scale buildup in appliances

The best way to know for sure is to schedule a free in-home water test with our specialists. We’ll show you exactly what’s in your water.

What’s the difference between the WaterMax, Maximizer, and HydroClean systems?

Each system is designed with different levels of performance and customization.

  1. WaterMax®: Our top-of-the-line model with advanced programming, multi-compartment tanks, and built-in filtration ideal for whole-home use and high-efficiency needs.
  2. Maximizer®: A powerful, compact system that offers high flow rates and excellent softening capacity, perfect for families looking for efficient performance.
  3. HydroClean3®: A more affordable and reliable option that still delivers high-quality soft water with customizable cycles and proven Hague technology.

How long does a water softener last?

A quality water softener like the ones we carry can last 15 to 20 years with proper maintenance. Hague systems are built to last and engineered with durability in mind, making them a smart long-term investment for your home.

What kind of maintenance is required?

Maintenance is simple:

  1. Keep the system filled with salt pellets
  2. Periodically check the system settings
  3. Replace filters as needed (for combination units)

We offer annual service plans and reminders to help make maintenance easy and worry-free.

Do your systems come with a warranty?

Yes! Hague water softeners come with industry-leading warranties, including up to 25 years on key components. Warranty coverage varies slightly by model. Stop by or contact us, and we’ll go over the full details with you.

Can Water Warehouse service a system even if you didn’t install it?

Absolutely. Our experienced technicians can service most major brands of water softeners, not just the systems we install. Whether you need troubleshooting, repairs, or routine maintenance, we’re here to help, even if you didn’t buy from us.

Water Warehouse Support

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